No Customers to Hubspot Happiest Customers

Awards, applause and appreciation are energy boosters to perform better and go against any odds in achieving your goals and dreams. And if an award is a surprise one when you least expected it, the happiness is many folds and next to none.

Inboundsys, a Bengaluru (formerly known as Bangalore) based Hubspot partner agency, has been awarded Happiest Customers Hubspot Impact Award for 2018 under the Asia Pacific region. Looking back at 2011 when I started my first web design and development startup, Hubspot and inbound marketing were alien terms to me which were never heard of and probably which didn't have any presence in India. As a struggling startup in a saturated marketplace with no paying customers, the last thing I desperately wanted was to find a single client who can help us keep the show going and who would pay for our needs.

As said, "Necessity is the mother of invention", we started looking out for any opportunity which may come and began exploring all possibilities irrespective of technology or platform so that we can sustain. Luckily, we got a client who wanted a website to built on Hubspot, without thinking twice we accepted the offer even though we didn't know ABC of what Hubspot is. Only to realise later that we are incompetent to understand the platform and far from reality to build a website on Hubspot CMS.

But it was a do or die situation, and the only option was to build the website somehow, make the client happy and get the payment. I must thank two of my colleagues (Varun and Jagadish) who were just out of college and joined me at that time and who put the most extended hours daily in understanding the Hubspot CMS and built the complete website in a trial and error method. I don't say that the first attempt of creating a website on Hubspot was as per the standards of Hubspot, but I must say that visually it was a perfect looking website which made the client happy and delighted for sure.

As I remember, there were not many Hubspot developers in the global arena and as the market for Hubspot software increased, so the demand for Hubspot developers and inbound marketing specialist were evident. As we were already had a couple of websites built on Hubspot and they served as the poster for our portfolio to build trust and get Hubspot clients. With our hard work and focus, we started getting back to back Hubspot clients and projects. I realised the gap soon and the opportunity which we can capitalise and thought of starting an Inbound Marketing Agency in Bangalore, India.

While searching for a brand new name for the new agency, the best and the most relevant name I could think of was related to Hubspot, as said earlier Inbound Marketing was the phrase I heard of at that time which was coined by Brian Halligan, CEO of Hubspot. And after hours of brainstorm, the best name I could come up was the INBOUNDSYS. Inboundsys was officially launched on 5th September 2012 in Bangalore and started functioning as Hubspot service provider. We became Hubspot Partner in 2015, and since then we have served more than 200 Hubspot happiest clients, have worked as the back office for around 50 Hubspot partner agencies and have built more than 800+ Hubspot CMS websites.

After all these years of phenomenal growth and success, we saw the need for expansion to better our process and the way we function and deliver to the clients. Hence we started one more branch of Inboundsys at Mysuru (Formerly known as Mysore) on 2nd April 2018. I am grateful to both the teams for their constant urge to deliver excellence to all our clients and thereby making them the happiest customers of Hubspot. I also wholeheartedly thank all our clients for their valuable feedback and support all these years which has undoubtedly helped us to grab this award.